How to choose the right career

Pick your chosen field and compare courses at a glance

Business
Business
Certificate II to Diploma levels
Business
Certificate II to Diploma levels

Learn about
Work health
Customer Service
Communication
Working with technology and others
Innovation…

Retail
Retail
Certificate IV to Diploma levels
Retail
Certificate IV to Diploma levels

Learn about
Work safety
Product and service sales
Customer relationships
Retail operation
Retail technology…

Community Services
Community Services
Certificate IV to Diploma levels
Community Services
Certificate IV to Diploma levels

Learn about
Providing individualised support
Facilitating empowerment of people with disabilities
and independence…

Manufacturing
Manufacturing
Certificate IV to Diploma levels
Manufacturing
Certificate IV to Diploma levels

Learn about
Using improvement processes in team activities
Undertaking root cause analysis…

Logistics
Logistics
Certificate II to Diploma levels
Logistics
Certificate II to Diploma levels

Learn about
Organising and completing despatch and receival operations and documentation…

  • Are you good at problem solving and taking initiative?
  • Do you enjoy working in teams?
  • Are you honest, reliable and good at communication?
Course name
Duration
Level of difficulty/workload
Entry requirements
You could probably fill roles such as
Over 1 month
None
  • Administration assistant
  • Clerical worker
  • Data entry operator
  • Information desk clerk
  • Office Junior
  • Receptionist
Over 1 month
None
  • Call or contact centre agent
  • Customer service representative
  • Telesales representative
Over 2 months
None
  • Customer service officer
  • Data entry operator
  • General clerk
  • Payroll officer
  • Office junior all rounder
  • Receptionist
Over 2 months
None
  • Customer engagement agents or operators
  • Customer service representatives
  • Telesales representatives
Over 2 months
None
  • Accounts receivable clerk
  • Accounts payable clerk
  • Clerk
  • Data entry operator
  • Junior personal assistant
  • Receptionist
  • Office administration assistant
  • Office administrator
  • Word processing operator
Over 6 months
None
  • Accounts clerk
  • Customer service adviser
  • Administrator/clerk
  • Legal and medical receptionist
  • Student services officer
Over 6 months
None
  • Contact centre team leader
  • Quality assurance coordinator
  • Customer engagement coach
  • Analyst
  • Scheduler
  • Complex enquiry customer engagement operator
Over 6 months
None
  • Accounts supervisor
  • Executive personal assistant
  • Office administrator
  • Project assistant
Over 6 months
None
  • Coordinator
  • Leading hand
  • Supervisor
  • Team leader
Over 12 months
None
  • Manager
  • Team leader
  • Supervisor
  • Can you respond to difficult customers in an appropriate way?
  • Are you prepared to work weekends and evenings?
  • Are you confident at communicating with a diverse range of people?
Course name
Duration
Level of difficulty/workload
Entry requirements
You could probably fill roles such as
Over 2 months
None
  • Sales assistant
  • Customer service assistant
  • Senior sales assistant
  • Point-of-sale operator
  • Do you have a passion for caring and helping others?
  • Are you patient, even in sometimes difficult situations?
  • Do you have excellent communication skills?
Course name
Duration
Level of difficulty/workload
Entry requirements
You could probably fill roles such as
Over 3 months
None
  • Accommodation support worker
  • Assistant in nursing
  • Home care assistant
  • In-home respite worker
  • Care service employees
  • Nursing assistant
  • Personal care assistant
  • Community care/support worker
  • Residential care worker
  • Support worker
Over 3 months
None
  • Accommodation support worker
  • Assistant hostel supervisor
  • Care supervisor
  • Care team leader
  • Day activity worker
  • Personal care worker
  • Program coordinator – social programs
  • Residential care worker
Over 3 months
None
  • Accommodation support worker
  • Assistant in nursing
  • Home care assistant
  • In-home respite worker
  • Care service employees
  • Nursing assistant
  • Personal care assistant
  • Community care/support worker
  • Residential care worker
  • Support worker
  • Do you like processes?
  • Are you prepared to work in a socially diverse environment?
  • Are you committed to ensuring a safe workplace for yourself and others?
Course name
Duration
Level of difficulty/workload
Entry requirements
You could probably fill roles such as
Over 3 months
None

Job roles related to this qualification may be in small or large organisations and include individuals who must support, facilitate or lead the work of others. For example, team leaders, process or operational specialists in production, office, transport and logistics, members of project teams implementing competitive systems and practices, and other job roles which require similar skills. The qualification can also apply to tradespersons in a maintenance or production role.

  • Are you organised?
  • Do you enjoy practical work over theoretical work?
  • Are you committed to working long and varied hours?
  • Are you committed to ensuring a safe workplace for yourself and others?
Course name
Duration
Level of difficulty/workload
Entry requirements
You could probably fill roles such as
Over 3 months
None
  • Warehouse worker
  • Storeman
  • Forklift driver
  • Receiving and despatching
  • Storing, picking, packing and scanning orders