TLI31616 Certificate III In Warehousing Operations | Delivered Under Smart and Skilled


Superseded: This qualification has been replaced by an updated qualification on the National Register and the Skills List. Students that have not completed their qualification before 27/02/2017 will have the following options:

  • Receive a statement of attainment for all units completed and/or
  • Transition to the current qualification.

Where the updated qualification is deemed not equivalent to the superseded qualification, students will be required to complete additional training and assessment activities in line with the new requirements.

This qualification is for individuals whose job role is to prepare and process orders in a warehouse or distribution facility. Employees may also receive, handle and dispatch goods coming into, or going out of stores or warehouses. They may operate equipment such as forklifts and order pickers, and use various technology devices in order to complete their work tasks.

This course is a classroom based program over 8 weeks, or a flexible work-based program conducted over a 24 month period when completed as a traineeship or it can be delivered as a facilitator-lead/self-paced program for it to be completed at an accelerated rate.

Possible job roles

  • Warehouse worker
  • Storeman
  • Forklift driver
  • Receiving and despatching
  • Storing, picking, packing and scanning orders

Assessment activities

Assessment will be carried out throughout the duration of the qualification. Feedback will be given to participants by their Assessor as they progress through the qualification.

The ways in which assessment activities are conducted may include:

Written/oral questioning
Written/oral questions are designed to enable assessment of the required knowledge. Assessors might develop additional questions to elicit more detailed responses.

Projects are designed to enable holistic assessment of the unit of competency. The Assessor will consider each project in the context of the organisation and make adjustments or contextualise as necessary.

Observations are used to record participants carrying out their normal work duties which the trainer/assessor has observed, and provides evidence that the participant can perform the tasks associated with the unit of competency.

Third party reports
We ask the Supervisor or Manager to confirm in writing that the participant has, over a period of time, demonstrated the defined skills and have the required knowledge to satisfy the competency standards that are being assessed.

Recognition of prior learning

ARC Training offers the opportunity to go through a Recognition of Prior Learning (RPL) process. Should the participant identify that they already have some or all of the skills required for a unit prior to, or during, the training and they believe they can already demonstrate these skills, they should speak to their Assessor about applying for RPL.

Entry requirements

There are no entry requirements for this qualification.

Please check with us whether eligibility criteria may apply for Government funded programs.

Pre enrolment

ARC Training has policies, procedures and information to help create a working and learning environment that is safe and healthy, culturally diverse, friendly and nondiscriminatory. Please visit

Fees and charges

Fee for Service: please ask for a fee schedule.

Funded Training: funding may be available for eligible participants under the NSW Smart and Skilled Program.
This training is subsidised by the NSW Government.
To be eligible for a subsidised place, you must be:

  • An Australian Citizen, Australian Permanent Resident, Humanitarian Visa Holder or NZ Citizen
  • 15 years old or over
  • Living or working in NSW
  • No longer be at school or equivalent.

There are compulsory student fees that must be paid. Some students may be fee exempt.
For more information please visit or call 1300 793 146.

Qualification content

The wide range of units provides participants with the knowledge and the specialist skills required to work efficiently and effectively in warehousing and distribution facilities.

Participants will need to complete 18 units of competency comprising of two core units (indicated by *) and sixteen elective units for this qualification. Here are the units that are available in our standard Certificate III in Warehousing Operations program.

Keep in mind, ARC Training can tailor a qualification to reflect your company’s specialist roles or specific requirements.

Unit code
Unit title
Follow occupational health and safety procedures
Complete workplace orientation/induction procedures
Organise warehouse records operations
Receive and store stock
Estimate/calculate mass, area and quantify dimensions
Deliver and monitor a service to customers
Participate in environmentally sustainable work practices
Complete receival/despatch documentation
Organise despatch operations
Organise receival operations
Implement and monitor occupational health and safety procedures
Organise personal work priorities and development
Conduct induction process
Lead a work team or group
Consolidate manifest documentation
Check and assess operational capabilities of equipment
Use infotechnology devices in the workplace
Work in a socially diverse environment

Training activities

Training and assessment is conducted:

On the job – The Trainer accompanies the participant(s) while they undertake their normal activities. This may be in a one-on-one format or in small groups with other participants doing the same training.

Off the job – Training takes place in a classroom either on a one-on-one basis or in small groups. It may involve discussions, presentations, role plays and simulated activities.