BSB40515 Certificate IV in Business Administration


This qualification is aimed at people who are employed in a business or organisation, have two or more years’ experience in the workforce, and wish to upgrade their
business skills to a higher level. This qualification reflects the role of individuals who use well-developed administrative skills and a broad knowledge base in a wide variety of administrative contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

This course is a flexible work-based traineeship program conducted over a 24 month period. Participants may complete the course at an accelerated rate, depending on their breadth of knowledge and level of experience.

Possible job roles

  • Accounts supervisor
  • Executive personal assistant
  • Office administrator
  • Project assistant

Assessment activities

Assessment will be carried out throughout the duration of the qualification. Feedback will be given to participants by their Assessor as they progress through the qualification.

The ways in which assessment activities are conducted may include:

Written/oral questioning
Written/oral questions are designed to enable assessment of the required knowledge. Assessors might develop additional questions to elicit more detailed responses.

Projects are designed to enable holistic assessment of the unit of competency. The Assessor will consider each project in the context of the organisation and make adjustments or contextualise as necessary.

Observations are used to record participants carrying out their normal work duties which the trainer/assessor has observed, and provides evidence that the participant can perform the tasks associated with the unit of competency.

Third party reports
We ask the Supervisor or Manager to confirm in writing that the participant has, over a period of time, demonstrated the defined skills and have the required knowledge to satisfy the competency standards that are being assessed.

Recognition of prior learning

ARC Training offers the opportunity to go through a Recognition of Prior Learning (RPL) process. Should the participant identify that they already have some or all of the skills required for a unit prior to, or during, the training and they believe they can already demonstrate these skills, they should speak to their Assessor about applying for RPL.

Entry requirements

There are no entry requirements for this qualification.

Please check with us whether eligibility criteria may apply for Government funded programs.

Pre enrolment

ARC Training has policies, procedures and information to help create a working and learning environment that is safe and healthy, culturally diverse, friendly and nondiscriminatory. Please visit

Fees and charges

For information on fees and charges please call 1300 793 146.

Qualification content

The wide range of units provides participants with the knowledge and the specialist skills required to work efficiently and effectively in any business environment.

Participants will need to complete 10 units of competency. Here are the units that are available in our standard Certificate IV in Business Administration program. Keep in mind, ARC Training can tailor a qualification to reflect your company’s specialist roles or specific requirements.

Unit code
Unit title
Address customer needs
Administer projects
Organise meetings
Coordinate business resources
Implement workplace information system
Design and develop complex text documents
Develop and use complex spreadsheets
Establish networks
Write complex documents
Implement and monitor WHS policies, procedures and programs to meet legislative requirements

Training activities

Training and assessment is conducted:

On the job – The Trainer accompanies the participant(s) while they undertake their normal activities. This may be in a one-on-one format or in small groups with other
participants doing the same training.

Off the job – Training takes place in a classroom either on a one-on-one basis or in small groups. It may involve discussions, presentations, role plays and simulated