Business Courses

This is a full list of available courses.
BSB20115 Certificate II in Business | Delivered Under Smart and Skilled

This qualification reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in
a defined context, working under direct supervision.

This program is a flexible work-based traineeship program conducted over a 12 month period. Participants may complete the course at an accelerated rate, depending on their breadth of knowledge and level of experience.

Possible job roles include:

  • Administration assistant
  • Clerical worker
  • Data entry operator
  • Information desk clerk
  • Office Junior
  • Receptionist
BSB20215 Certificate II in Customer Engagement | Delivered Under Smart and Skilled

This qualification reflects the role of individuals who typically interact with customers under direct supervision and with limited authority to delegate.

Duties at this level could include working with multiple communication channels, receiving and responding to customer requests, and capturing data.

This course is a flexible work-based traineeship program conducted over a 12 month period. Participants may complete the course at an accelerated rate, depending on their breadth of knowledge and level of experience.

Possible job roles include:

  • Call or contact centre agent
  • Customer service representative
  • Telesales representative
BSB30115 Certificate III in Business | Delivered Under Smart and Skilled

This qualification reflects the role of individuals who apply a broad range of competencies in a varied work context using some discretion, judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.

This program is a classroom based program conducted over a 3 month period, with attendance 1 day per week and self -directed learning to complete learning and
assessment activities.

Possible job roles include:

  • Customer service officer
  • Data entry operator
  • General clerk
  • Payroll officer
  • Office junior all rounder
  • Receptionist
BSB30215 Certificate III in Customer Engagement | Delivered Under Smart and Skilled

This qualification reflects the role of individuals who typically undertake complex customer interaction under supervision and with some authority to delegate. Duties at this level would include working with multiple communication channels, receiving and responding to customer requests, handling customer complaints, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data.

This course is a flexible work-based traineeship program conducted over a 12 month period. Participants may complete the course at an accelerated rate, depending on their breadth of knowledge and level of experience.

Possible job roles include:

  • Customer engagement agents or operators
  • Customer service representatives
  • Telesales representatives
BSB30415 Certificate III in Business Administration | Delivered Under Smart and Skilled

This qualification reflects the role of individuals who apply a broad range of administrative competencies in varied work contexts, using some discretion and judgement. They may provide technical advice and support to a team.

This course is a flexible work-based traineeship program conducted over a 12 month period. Participants may complete the course at an accelerated rate, depending on their breadth of knowledge and level of experience.

Possible job roles include:

  • Accounts receivable clerk
  • Accounts payable clerk
  • Clerk
  • Data entry operator
  • Junior personal assistant
  • Receptionist
  • Office administration assistant
  • Office administrator
  • Word processing operator
BSB40215 Certificate IV in Business

This qualification reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision.

Our course is aimed at people who are employed in a business or organisation, have two or more years’ experience in the workforce, and wish to upgrade their business skills to a higher level.

This qualification is a flexible work-based traineeship program conducted over a 24 month period. Participants may complete the course at an accelerated rate, depending on their breadth of knowledge and level of experience

Possible job roles include:

  • Accounts clerk
  • Customer service adviser
  • Administrator/clerk
  • Legal and medical receptionist
  • Student services officer
BSB40315 Certificate IV in Customer Engagement

This qualification reflects the role of individuals who typically undertake complex customer interactions, often as a team leader and with significant authority to
delegate.

This course is a flexible work-based traineeship program conducted over a 24 month period. Participants may complete the course at an accelerated rate, depending on their breadth of knowledge and level of experience.

Our course is aimed at people who are employed in a business or organisation, have 2 to 3 years or more experience in the workforce, and wish to upgrade their business skills to a higher level.

Possible job roles include:

  • Contact centre team leader
  • Quality assurance coordinator
  • Customer engagement coach
  • Analyst
  • Scheduler
  • Complex enquiry customer engagement operator
BSB40515 Certificate IV in Business Administration

This qualification is aimed at people who are employed in a business or organisation, have two or more years’ experience in the workforce, and wish to upgrade their
business skills to a higher level. This qualification reflects the role of individuals who use well-developed administrative skills and a broad knowledge base in a wide variety of administrative contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

This course is a flexible work-based traineeship program conducted over a 24 month period. Participants may complete the course at an accelerated rate, depending on their breadth of knowledge and level of experience.

Possible job roles include:

  • Accounts supervisor
  • Executive personal assistant
  • Office administrator
  • Project assistant
BSB42015 Certificate IV in Leadership and Management

This qualification reflects the role of individuals working as developing and emerging leaders and managers in a range of enterprise and industry contexts.

This course is aimed at people who are employed in a business or organisation in a supervisory role. Individuals at this level provide leadership, guidance and support to others. They also have some responsibility for organising and monitoring the output of their team, and wish to upgrade their business skills to a higher level.

This course is a flexible work-based traineeship program conducted over a 24 month period. Participants may complete the course at an accelerated rate, depending on their breadth of knowledge and level of experience.

Possible job roles include:

  • Coordinator
  • Leading hand
  • Supervisor
  • Team leader
BSB51915 Diploma of Leadership and Management

This qualification reflects the role of individuals who apply knowledge, practical skills and experience in leadership and management across a range of enterprise and industry contexts.

This course is aimed at people who are employed in a business or organisation at a management level. At this level they display initiative and judgement in planning, organising, implementing and monitoring their own workload and the workload of others. Typically people in these roles have extensive experience in management, and wish to upgrade their business management skills to a higher level.

This course is a flexible work-based traineeship program conducted over a 24 month period. Participants may complete the course at an accelerated rate, depending on their breadth of knowledge and level of experience.

Possible job roles include:

  • Manager
  • Team leader
  • Supervisor

In today’s business world the right team is the main driver for success. At ARC we make your career development easy by offering the best training.

All our courses will help you develop your team’s skills in:

  • verbal and non verbal communication skills
  • Microsoft Office programs
  • time management
  • writing simple business documents
  • Workplace Health & Safety
  • customer service
  • innovation in a team environment
  • teamwork
  • organising workplace information.

They will learn:

  • Work health
  • Customer Service
  • Communication
  • Working with technology and others
  • Innovation
  • Information
  • Information technology
  • Sustainability.

Our Certificate II, III, IV and Diploma courses also allow you to focus the training in specific areas such as business administration, customer engagement, business to business sales or Leadership and management.

Our courses in business can teach you all the basic skills you need to land a new job or can help you get promoted within your current organisation.